LBS x Kitopi
- saman9684
- Mar 1, 2022
- 2 min read
“A typical restaurant in Dubai, pre-covid, made around 40% of its revenue on delivery. Today, that same restaurant because of covid is making 85-90% of its revenue through delivery,” said Bader Ataya, Chief Growth Officer and Cofounder of Kitopi at LBS’s Middle East Insight’s panel.
At 50 kitchens in the gulf, 150 brands, and 4 new brands per market every 2 weeks, Kitopi is well on its way to achieve its mission of satisfying the world’s appetite. “We want to open up to 6 new markets next year, we can’t tell you which ones those are - just stay tuned to our website.”
Ataya noted that there are a multitude of opportunities ahead, not just for cloud kitchens like Kitopi, but the F&B industry as a whole. But, the true winners were the ones who pioneered and were first movers, both titles Kitopi can claim a prize for. “We built SKOS or our Smart-tech Kitchen Operating System, which is our in-house, self-built tech solution. This helps us to scale, monitor, and track the food made to ensure it maintains brand standards.”
Bader also talked about continuously prioritizing the customer and always trying to foresee and deliver what they need, on their terms. “We’ve invested in a CX experience center and consistent training to help with this.”
A larger part of the focus of the event was on how Kitopi, not only survived the pandemic but thrived from it.
Ataya explained that when Covid hit with the initial lockdown, there was a strong reluctance when it came to food delivery, hence, the F&B industry was heavily impacted. “We experienced a significant decline in orders, therefore, enhancing and ensuring health and safety became our top priority.”
He went on to explain how Kitopi installed thermal cameras and AI tech to help their people keep a check on their health in the kitchens. Kitopi was also one of the first organizations in the Middle East to launch a work from anywhere policy, amidst a pandemic, to protect their mental and physical wellbeing.
To hear more of Bader’s talk with LBS, check out the full video!
This partnership between LBS and Kitopi is a great example of how innovation and education can drive industry wide improvement. Just like Kitopi is transforming food service through smart collaboration, places like Botox League City are advancing personal wellness by combining technology and care to deliver safe, confidence-boosting treatments. Progress happens when expertise meets purpose!
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If the flavor drops for crumbl cookies next week are anything like this week’s, we’re in for a ride. The creativity behind these combinations is wild. You’d think they’d run out of ideas by now. But somehow, they just keep leveling up.
An insightful snapshot into how Kitopi turned a global crisis into a growth opportunity. From scaling with smart tech to prioritizing health and customer experience on mapquest directions, their adaptability is impressive. Bader Ataya’s vision reflects not just survival, but strategic innovation in the F&B world. Kitopi is clearly redefining what cloud kitchens can achieve.
It’s fascinating to see how Kitopi leveraged technology and innovation not just to survive but to thrive during the pandemic. Their SKOS system sounds like a game-changer for cloud kitchens, ensuring food quality while scaling up rapidly. The focus on customer experience and employee well-being is impressive and probably a key factor in their ongoing success. It reminds me of how even in the gaming industry, companies like those behind Crazy Cattle 3D have had to adapt quickly to changing environments and customer expectations. It will be really interesting to watch which new markets Kitopi enters and how their tech continues to evolve in the fast-moving F&B space!