A Day in the Life: Customer Experience Manager
- saman9684
- Mar 1, 2022
- 1 min read
Updated: Sep 9, 2022
By Maha Safa, Customer Experience Manager
I’m simply amazed by how much I have grown in the short amount of time I’ve worked with Kitopi. From the people to the culture it’s just the icing on a cake! I’m so glad to have been given an opportunity to learn so much and be empowered to run the Customer Experience Center.
As a Customer Experience Manager, I tend to work closely with everyone in Kitopi including our clients to continuously understand, define and employ a variety of best practice surveys to improve Customer Experiences. It all begins with understanding customers and their specific needs. Getting to know a customer’s journey is all about nurturing the customer experience. By getting into customers’ mindset we get a better understanding of their journey. This starts by working closely with all departments to set a clear vision and ensure complete transparency to our clients. What I love most about my job is the day-to-day exciting challenges and the ownership of getting any problem resolved. I also get to build a close relationship with our clients. Our main value is to help each other grow and I’m so grateful to be part of the most amazing family, my second home, Kitopi.
I agree with the previous opinion. I would like to note that my company had a whole host of problems with procurement, processing procurement requests and creating applications took a lot of time. Now, thanks to precoro software, all procurement processes have been optimized, manual data entry has been reduced, and it has become possible to track all stages of procurement processes. In general, the procurement process has become a single working system that operates smoothly, and thanks to this, the business has begun to actively develop.
In business, many factors matter and it is important to learn how to competently manage all business processes to achieve sustainable development.
I used the Business Review site, and I must say, my experience was fantastic! The interface is user-friendly, making it easy to navigate and find the information I needed. I appreciated the variety of reviews available, which helped me make informed decisions, explore more on https://www.pissedconsumer.com/ . The community seems genuine, and I felt confident in the insights shared. Overall, I highly recommend this site for anyone looking to gather honest feedback on businesses!